Get in touch
A download that won't work, a question about your Supporter pass or an idea for a new feature? Send us an email and we will reply straight to your inbox.
Help us help you faster
Download help
Include the SoundCloud link, the format you picked and your device and browser.
Supporter pass
Write from, or mention, the email address on your Ko-fi receipt.
Copyright requests
Name the content and tell us how you hold the rights to it.
Before you write
Quick answers
Many questions are answered in a few seconds here.
Why is my download only 30 seconds long?
That track is limited to SoundCloud Go+ subscribers, so SoundCloud only streams a 30-second preview to everyone else. That preview is all that can be saved.
Why won't my SoundCloud link load?
Make sure the track or playlist is public and that you copied the full link. Private, deleted and region-blocked tracks can't be loaded.
I paid but my Supporter pass is not active.
Log in with the exact email shown on your Ko-fi receipt. If that does not work, email [email protected] with that address and we will sort it out.
How quickly will I get a reply?
We reply as soon as we can, and Supporters get priority. The more detail you include, the faster we can help.